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Freshdesk Setup Guide

Justin Stevenson
Updated

Freshdesk Setup Guide

Follow our setup guide to connect Freshdesk to Fivetran.

Prerequisites

To connect Freshdesk to Fivetran, you need:

  • A Freshdesk account with active subscription.
  • An account with owner/admin privileges.

Setup instructions

To authorize Fivetran to connect to your Freshdesk app, follow these instructions:

Find subdomain

Find your subdomain in your Freshdesk URL. For example, if your URL is https://fivetran.freshdesk.com, then your subdomain is fivetran.

Find API Key

  1. Go to your Freshdesk dashboard (for example, https://yoursubdomain.freshdesk.com/helpdesk).

  2. Click on your profile image in the top right corner, then select Profile settings.

    open-profile

  3. In the Profile settings page, find your API Key on the right side of the page and make a note of it. You will need it to configure Fivetran.

    setting-page

Finish Fivetran configuration

  1. Enter your chosen destination schema name in the .
  2. Enter your subdomain that you found in
  3. Enter your API key that you found in .
  4. Click Next. Fivetran will take it from here and sync data from your Freshdesk account.

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